The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement, supported by decision support software (Manchester Triage System (MTS)/NHS Pathways). This requires generalist and specialist skills to assess and deliver care to patients across all age groups in an e-health (contact centre) environment.
The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home.
The post holder will be responsible for the supervision, teaching, precepting and mentoring of other staff which may include students, other Clinicians and Health Advisors.
Key Duties and Responsibilities
- To act as a professional role model at all times
- To develop and maintain expertise, practice and competence in the role of senior clinical advisor
- To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based algorithms, throughout which the clinical advisor is required to be accountable for using professional judgement at all times
- To apply critical analysis to the synthesis of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given
- To have current awareness of policies and utilisation of acquired skills in mental health, child protection, medication enquiries and other aspects of general healthcare as required for the role
- To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management
Person Specification
- Registered Nurse RN Level 1 sub part 1 of the NMC register
- Registered Paramedic with HPCP registration
- Evidence of continuing professional development
- Minimum of 3 years post registration clinical experience in a primary or acute care setting, emergency department or pre-hospital role OR evidence of credible experience in a previous role
- Additional professional qualifications and/ or evidence of supporting learning in a clinical environment
For more information see the full job description in the Additional Information section below
